The short version
What we collect
We keep collection deliberately narrow. There are three sources:
- Your assessment.The answers you give during onboarding — how you're feeling, what you'd like support with, your preferences for tone and pacing. This shapes your companion from day one.
- Conversation memory. The things you tell Helel over time, and the summaries Helel forms to stay consistent across sessions (names you mention, goals, what helped last week). Each of these is an item you can view and remove.
- Consent-based integrations. If — and only if — you connect something (like a calendar), we access the minimum needed for the feature you turned on. Nothing is connected by default, and you can revoke access at any time.
We also process the basics needed to run an account: your email, subscription status, and standard technical logs (device type, approximate region, error diagnostics) used to keep the service secure and working.
How we use it
- To personalise your companion — its memory, tone, and continuity between sessions.
- To provide the features you asked for, including any integrations you connect.
- To keep the service safe, debug problems, and prevent abuse.
- To handle billing and send essential account notices.
We do not use your conversations to target advertising, and we do not sell or rent your personal data to anyone.
What Helel is — and isn't
Helel is a wellbeing companion, not a medical, psychological, or therapeutic service, and it is for adults 18 and over. It doesn't diagnose, treat, or provide crisis care. If you're in danger or need urgent help, please contact your local emergency services or a qualified professional.
How long we keep it
We keep your data for as long as your account is active, so your companion stays continuous. When you delete a memory, it's removed — along with the derived information built from it. When you delete your account, we remove your personal data from active systems, with any short residual copies in encrypted backups aging out on a rolling cycle. Some minimal records (for example, proof of a completed payment) may be retained where the law requires it.
Your controls
- See everything. Every memory Helel holds is listed in Settings.
- Delete anything. Remove a single memory or wipe them all — derived data goes with it.
- Export. Request a copy of your data in a portable format.
- Revoke everything. Disconnect integrations and delete your account in one flow. See Data Requests for the step-by-step.
Who we share with
We share data only with the service providers we need to run Helel. Each acts on our instructions, handles your data under contract, and may not use it for their own purposes:
- Anthropic— the AI model infrastructure that generates your companion's responses.
- Anam AI — the real-time voice and video that powers live, face-to-face conversations.
- Supabase — secure database and authentication hosting for your account, profile, and conversation memories.
- Stripe — payment processing for your subscription. We never see or store your full card details.
We may also disclose data if legally required, or to protect people from serious harm. We do not sell or rent your personal data to anyone, and we never show ads.
Security
Data is encrypted in transit and at rest, access is limited on a need-to-know basis, and we design features to hold as little as possible. No system is perfect, but privacy is a first-order goal here, not an afterthought.
Changes & contact
If we make a meaningful change to this policy, we'll update the date above and, for significant changes, let you know in the app. Questions about your privacy? Email helel.company@gmail.com.
Questions?
Reach a real person at helel.company@gmail.com. We read every message and aim to reply within a few business days.